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Going Viral from a Waiting Room Near You

• OMG he’s beautiful. 8 lbs. 3 oz. The doctor is looking him over right now. More later.• Mom is doing great. Just out of surgery and in recovery. No word from the doctor yet. I’ll keep you posted...

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Patient Trust Is a Fragile Thing

I’ve said this a thousand times: trust is a fragile thing when it comes to the patient experience. I recently had some minor surgery that I’d been planning for some time. Because of my rigorous travel...

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